Privacy policy
Seal's Cove
Last updated: 16 March 2026
Seal’s Cove is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use and store personal information when you visit our website, make a booking, contact us, or visit Seal’s Cove.
This privacy policy applies to Seal’s Cove and activities operating within the venue including The Reef Soft Play, Jurassic Ridge Climbing and The Hungry Viking restaurant.
Some activities and events hosted within Viking Village may operate under separate terms and privacy policies which can be viewed on the Viking Village website.
If you have any questions about this policy or how your information is used, please contact us.
Email: reception@sealscove.co.uk
Website: sealscove.co.uk
Information We Collect
We may collect personal information when you interact with Seal’s Cove through our website, booking systems or when visiting the venue.
Contact Information
We may collect:
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Name
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Email address
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Phone number (where provided)
This information may be collected when you contact us, make a booking, or sign up to receive updates.
Booking Information
When making bookings for activities, parties or restaurant tables we may collect:
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Name and contact details
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Booking details and preferences
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Information required to manage your reservation
Payment Information
Payments are processed through secure third-party payment providers.
Seal’s Cove does not store full payment card details.
Website Usage Data
When you visit our website, anonymous information may be collected about how the site is used.
This may include:
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pages visited
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time spent on the website
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general browsing behaviour
This helps us understand how visitors use the website and improve the experience.
How We Use Your Information
We may use your information to:
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manage bookings and reservations
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process payments for activities, food or events
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respond to enquiries and customer service requests
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send occasional newsletters or updates (where you have opted in)
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improve our website, services and visitor experience
Seal’s Cove does not sell or share personal data for marketing purposes.
Booking & Payment Platforms
Seal’s Cove uses trusted third-party systems to manage bookings, reservations and payments.
These include:
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ResDiary - Used for restaurant table reservations.
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ROLLER - Used for activity bookings, ticketing and point-of-sale transactions.
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Square - Used to process payments for food and drinks.
When you make a booking or payment through these services, your information may be processed by that provider in accordance with their own privacy policy.
Website Hosting
Our website is hosted by Wix.com Ltd.
Wix provides the platform used to operate our website and may store data through secure servers and databases.
More information can be found at: https://www.wix.com/about/privacy
Email Newsletters
If you choose to subscribe to our newsletter, we may occasionally send updates about events, activities and news from Seal’s Cove.
You can unsubscribe at any time by clicking the unsubscribe link included in the email.
Safety & Security Cameras
Seal’s Cove operates safety and security cameras (CCTV) throughout the venue to help maintain a safe environment for visitors and staff.
Cameras may operate in public areas including:
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entrances
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activity areas
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shared visitor spaces
Footage may be used to:
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help maintain the safety of visitors and staff
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assist in the prevention and detection of crime
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support investigations if incidents occur
Recordings are stored securely and accessed only by authorised personnel when required. Footage is retained for a limited period before being automatically deleted unless required as part of an investigation.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use the site.
Cookies may collect anonymous information such as:
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pages visited
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time spent on the website
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browsing behaviour
You can control or disable cookies through your browser settings.
For more information, please see our Cookie Policy.
How We Protect Your Information
We take reasonable steps to protect personal information and ensure it is handled securely.
Where information is processed by booking or payment systems, those providers manage data using their own secure platforms.
Your Rights
Under UK data protection law, you have the right to:
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request access to the personal data we hold about you
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request correction of inaccurate information
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request deletion of your data where appropriate
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withdraw consent from marketing communications at any time
If you wish to exercise any of these rights, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements.
The most recent version will always be available on this page.